Checking in a returned item
A photocopy of an article or other material will, of course, become the property of the patron at the requesting library and will not be returned or seen again by the lending library. Any of the original items that are sent out, books, etc., will eventually be returned to the library. When the item is returned, it will need to be checked in several ways before being put back on the shelf.
The item will be checked in with the circulation system and a note made on the ILL transaction record saying that it has been returned. The item will need to be examined to see if it has been damaged in any way. In most cases, it will be returned in the same condition in which it left the library. If so, it may be reshelved immediately. Sometimes slight damage occurs in the mail, and may require some minor repair work. If the item is returned in poor condition, needing replacement or serious repair, the lender may be able to follow network protocol for contacting the borrowing library. If the loan is not through a network with established protocols, a phone call should be made to the ILL staff at the borrowing library as soon as possible, to discuss the problem.
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