Self-Evaluation 3

1. True or False. If a patron wants to know where to find books on flowers, it's safe to assume he wants gardening information.

 

2. Which of the entries below includes two pieces of information that you must get in a reference interview?

1. what kind of information is needed and how it will be used
2. where the patron plans to use the information and with whom
3. the gender and race of the person who will use the information

 

3. Which of the following is not an outcome of paraphrasing?

1. Paraphrasing reassures the patron that you are listening to what is being said.
2. Paraphrasing helps you understand the specifics of what is wanted.
3. It reassures you that you have heard the patron correctly.
4. The patron has the chance to correct misunderstandings or explain in further detail the original request

 

4. Which of the following is an open-ended question?

1. What kind of information about Canada are you looking for?
2. Do you need that for a school assignment?
3. Are you looking for information on travel in Mexico?
4. Did you find that insect in your backyard?

 

5. True or False. When clarifying, you ask for a specific piece of information that will help you answer the patron's question.