Just as all patrons receive equal treatment, so do all questions.
We do not make judgments that some questions are more deserving of our time than others. All questions are important to the people who are asking them and they deserve our fair share of attention.
For example, it may seem that a request for the words of a song is less important than the address of a business requested by the local factory. The request for the words to a song may, in fact, be critical to a patron who is planning a funeral for a loved one. We can't be the ones to judge the importance of a request. Only the patron who asks can do that. Every patron has an equal right to the services of the library for their information needs.
The next sections will discuss equal access to information as it relates to the concepts of intellectual freedom and censorship.
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