In addition to Article I of the Code of Ethics, Articles VI and VII address equal access for all by referring specifically to objectivity and conflict of interest:
We do not advance private interests at the expense of library users, colleagues or our employing institutions.
We distinguish between our personal convictions and professional duties and do not allow our personal beliefs to interfere with fair representation of the aims of our institutions or the provision of access to their information resources.
Articles VI and VII not only call for the same treatment for all, but they also call for objectivity and neutrality in the way we handle requests.
This means that even if you do not agree with what the patron wants to do, even if you dislike the information asked for, you must put aside your personal opinions and handle the request in a neutral, impartial way.
There will be times when you react strongly against what the patron asks. For example, suppose a patron asks for material that would support a cut in the library's budget. You have a duty as an information provider to do your best to provide the patron with the information wanted.
Your personal opinions are yours off the job. At work, you must remain unbiased.
Click the arrow below to continue to the next page
